Terms & Conditions | G-ray Florist Malaysia

Thank you for making G-Ray Florist (Malaysia)your choice when it comes to flowers and gifts. We provide you with this service subjected to the following terms and conditions. By using www.grayflorist.com, members hereby agree to accept the stipulated terms and conditions. In addition, all purchases made online with G-Ray Florist on its e-commerce site www.graflorist.com are subjected to an additional terms of sale which shall be concluded when the customer reaches the order confirmation page upon selecting the payment mode.

Acceptance of Terms of Sale

Upon clicking on the proceed button of the payment page of the G-Ray Florist  e-store, Customer accepts the terms of sale and is bound to the terms of sale stipulated. Customer hereby agrees to pay Provider the total amount set forth in the contract of sale and any other mutually agreed charges. The contract of sale is thus dated and timed at the moment of clicking upon the proceed button. The timing of the terms of sale is captured on the order confirmation sent via e- mail.

Substitution Policy

We at G-Ray Florist will always ensure that we fulfill your orders in the following conditions:

  • Always sends the highest quality flowers.
  • All our flowers are shipped fresh directly from our local or affiliate shops.
  • We always deliver on time!

G-Ray Florist will ensure that the bouquets of flowers we deliver are of top quality with the freshest flowers. Hence, we may need to make substitution if necessary depending on international or seasonal availability. If a particular decorative item is out of stock (e.g. a specific vase or basket), we may substitute it with an item of similar or higher in value. The floral product appearance serves as a good guideline of our floral arrangements. However, if needed, our professional creative team might recreate the designs to something as similar as possible to the initial appearance. In this case, we will still maintain the overall feature of our arrangements. Ultimately, we are committed to deliver your order fresh and on time!


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